We run this call from Scranton - Moosic is about 4 miles out, a short run on the roads that connect the two. There's no branch or depot sitting in Moosic itself, and we're not going to pretend there is. What that means practically: when you call, you're booking a truck that's coming from Scranton, not one parked around the corner. We ask what the door is doing - won't open, opener runs but the door doesn't move, spring snapped, door's off track - because that tells us what's riding in the truck before we leave. For a household income point of reference, Moosic's median sits at $74,792, noticeably above the $68,010 median across the broader area we serve, and we mention that only because it shapes what kind of repair most people here choose: more folks opt to fix a serviceable door properly rather than patch it twice.